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Single source of truth for who to contact for what in Riverside Terrace. Bookmark this page and share it with your neighbors. Last reviewed May 10, 2026. Page owner: Riverside Civic Association — send corrections to [email protected].
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For any emergency — fire, medical, crime in progress, or imminent danger — call 911 directly. This page is for non-emergency routing.
Quick numbers
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When you escalate, include: address or nearest intersection · issue type · date and time observed · photos or video · 311 SR number · police report number, if any · prior complaint history · requested action · your contact info.
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| Issue | First contact | Escalation path |
|---|---|---|
| Crime in progress, fire, medical emergency | 911 | — |
| Suspicious activity, loud noise, after-hours fireworks | HPD non-emergency 713-884-3131 | HPD South Central → Council District D |
| Illegal dumping | 311 • photos | SWMD → Constable Pct 7 Environmental Unit 713-643-6118 → Council District D |
| Missed trash, recycling, or heavy trash | 311 → SWMD SR status 832-394-1453 | See Houston Trash & Heavy Trash — How to Dispose Legally |
| Streetlight out, dim, or flickering | 311 (City of Houston light) or 713-207-2222 (CenterPoint pole light) | Council District D |
| Pothole, sidewalk damage, broken curb | 311 | Houston Public Works → Council District D |
| Drainage / clogged inlet / street flooding | 311 | HPW → Council District D → HCFCD 713-684-4000 (bayou-level) |
| Water main break, sewer overflow, no water | 832-395-2000 (HPW water/sewer emergency) | Water Dispatch 832-395-4500 |
| Power outage / downed line | CenterPoint 713-207-2222 — 911 if line is down and arcing | — |
| Gas leak / smell of gas | Leave first → CenterPoint 713-659-2111 or 888-876-5786 → 911 | — |
| Overgrown lot, junk on private property, abandoned house | 311 | Community Code Enforcement → City Legal Neighborhood Services 832-393-6491 |
| Deed restriction violation | Deed Restriction Hotline 832-393-6333 / [email protected] | City Legal Neighborhood Services |
| Abandoned vehicle | 311 | HPD non-emergency → Constable Pct 7 (county right-of-way) |
| Illegal parking blocking sidewalk / driveway | 311 • ParkHouston 832-393-8690 | HPD non-emergency if hazard |
| Drug activity, prostitution, recurring crime at an address | 911 if active; HPD non-emergency 713-884-3131 otherwise | HPD South Central → PIP officer Kevin Williams → HPD Vice → City Legal Neighborhood Services |
| Bar / store operating as nuisance | HPD South Central + 311 documentation | City Legal Neighborhood Services → TABC → Fire Marshal → Council District D |
| Unsafe building / dangerous structure | 311 | Code Enforcement → City Legal Neighborhood Services |
| Fire-code issue at a business | HFD Fire Marshal 832-394-6900 | City Legal Neighborhood Services |
| Short-term rental (Airbnb) nuisance | 311 for the underlying issue + STR Program 832-394-8802 | Council District D |
| Plat / replat / development application | Planning & Development 832-393-6600 | Planning Commission speaker comments → Council District D |
| Stray, aggressive, or abused animal | 311 / BARC 832-395-9084 | HPD only if immediate danger |
| Mosquitoes / standing water on a vacant lot | Harris County Public Health Vector 713-440-4800 | 311 for the lot itself |
| Mental-health crisis | 988 or Harris Center 713-970-7000 (press 1) | Harris Center MCOT |
| Domestic violence / sexual assault | HAWC DV 713-528-2121 · SA 713-528-7273 | National DV Hotline 1-800-799-7233 |
| Adult or child abuse / neglect | Texas DFPS 1-800-252-5400 | 911 if immediate danger |
| Park maintenance / safety | HPARD / 311 | Urban Park Rangers 832-395-7100 → HPD South Central |
| Tree being cut on city right-of-way | HPARD Urban Park Rangers 832-395-7100 — call immediately | Council District D |
| Property records, ownership, exemptions | HCAD 713-812-5800 / [email protected] | — |
| Need records / enforcement history | City of Houston PIA portal houstontx.govqa.us | Department-specific PIA officer |
RCA maintains plain-language guides that pair with this contact registry. Save them to your phone and share with neighbors.
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311 vs 911 — When and How to Report
Decision flow for picking the right reporting channel, plus an example 311 request template and the full quick-numbers reference.
Best for: new residents, first-time 311 filers, and anyone unsure whether to call 911, HPD non-emergency, or 311.
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Community-facing tracker with a public submission form. Log your 311 requests after filing with the City; RCA monitors patterns, escalates stalled cases to District D, and adds weight when multiple neighbors report the same issue at the same address or block.
Best for: logging filed 311 requests, tracking recurring issues by block, and building escalation evidence. Submit through the Submit a 311 Issue form view.
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Houston Trash & Heavy Trash — How to Dispose Legally
Complete guide to garbage, yard waste, recycling, heavy trash months, free Neighborhood Depositories (closest: 2240 Central St), Environmental Service Centers, and how to report illegal dumping.
Best for: anyone with bulk items, hazardous waste, or a dumped pile to report.
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Use this database to search, filter, and sort across every contact on this page. Useful views: All contacts (grouped by category), Quick numbers (must-have list), and Pending verification (entries that still need a confirmation call).